Patient & Client Satisfaction Results

Word art for satisfaction survey results quotes

CAPS Client Satisfaction Survey Results- Spring 2023 

  • 95.55% reported they would return to CAPS if they needed help in the future
  • 98.89% reported that they felt like CAPS is a critical resource for U of A students
  • 96.63% reported that they would be willing to recommend CAPS to a friend 

GYN (Women’s) Clinic Satisfaction Survey Results Spring 2024

  • Overall satisfaction ranking for in-person visits is 94.5%, rated excellent or good 
  • 95.8% reported getting what they needed/wanted from their last visit 
  • 94.4% would return for future help from the GYN (Women’s) Clinic 
  • 94.7% reported the appointment scheduling process as excellent or good 
  • Additional comment: 
    • I have had a wonderful experience and I do not feel like another number. I was met with empathy, warmth, and normalcy upon my appointments. I am grateful for the GYN clinic and plan on utilizing it until I graduate and leave Arkansas. I think everyone on staff deserves a raise!” 

Primary Care Clinic Satisfaction Survey Results Fall 2023

  • 96.3% reported getting what they needed/wanted during their last visit. 
  • 94.6% reported that they would return to the health center for future services 
  • 100% rated the office environment as excellent or good 
  • 97.7% rated the friendliness of their nurse as excellent or good
  • Additional comments:
    • “I was in and out for my blood lab visit in like 2 minutes and the worker was SO NICE!!! He was the sweetest blood draw person I have ever met and told me to have a blessed day and l was happy walking out of the building.” 
    • "I go here because I trust my doctors and it is super convenient.”