Patient & Client Satisfaction Results

Word art for satisfaction survey results quotes

CAPS Client Satisfaction Survey Results- Spring 2023 

  • 95.55% reported they would return to CAPS if they needed help in the future
  • 98.89% reported that they felt like CAPS is a critical resource for U of A students
  • 96.63% reported that they would be willing to recommend CAPS to a friend 

GYN (Women’s) Clinic Satisfaction Survey Results –Spring 2023

  • Overall satisfaction ranking for in-person visits of 98.5% excellent or good 
  • 96.2% reported getting what they needed/wanted from their last visit
  • 98.6% would return for future help from the GYN (Women’s) Clinic
  • 100% reported the office environment as excellent or good 

Primary Care Clinic Satisfaction Survey Results –Fall 2022

  • 96.3% reported getting what they needed/wanted during their last visit. 
  • 92.6% rated the office environment as excellent or good
  • 96.3% rated the friendliness of their nurse as excellent or good
  • 100% rated how well the provider listens to their concerns as excellent or good 

Health Services Survey Results – 2021

What is the single most important factor in determining your overall satisfaction with the Pat Walker Health Center?

  • “I felt heard and understood by the staff. I enjoy the fact they primarily work with young adults, which makes me feel normal. They come from a place of understanding and care. They have worked with me and guided me in the right direction regarding mental health, reproductive health, and general wellness.” 
  • “How attentive and understanding the staff is, especially the doctors treating me. Hearing my concerns and taking me seriously is extremely important to me.” 
  • “Having a doctor who is care-oriented...” 

What if anything would you say about PWHC to others? 

  • “If you have healthcare and or wellness needs, you should go to the PWHC.” 
  • "PWHC is right here on campus and offers a wide variety of care at a reasonable cost with personable providers.”
  • “It is a valuable resource on campus”
  • “It's centrally located on campus..”
  • “It's a good resource for all things health.”
  • “I have utilized Pat Walker Health Center's services many times and have always been satisfied with the level of care and friendliness of staff.”