Counseling & Psychological Services

COVID-19 Update: CAPS programs and clinical services will be offered virtually and secure tele-mental health platforms during normal business hours. CAPS 24/7 Emergency phone line remains available. To schedule an appointment, call 479-575-5276.

CAPS Mental Health

Pat Walker Health Center’s Counseling & Psychological Services (CAPS) remains more committed than ever in supporting University of Arkansas students during these unprecedented and challenging times.

CAPS recognize students may be struggling right now with anxiety, grief, sadness, confusion, loneliness and other difficulties in the midst of navigating a global health pandemic, financial hardships, increased social disconnection and continued racial injustice and unrest. Whatever the struggles — and regardless of how and/or where student learning takes place — CAPS is here to help. 

CAPS is offering remote, tele-mental health clinical services and virtual programs in an effort to better serve our students and campus community.

Spring Semester Information

Monday - Thursday: 8AM to 5PM

Friday: 9AM to 5PM  |  24/7 Emergency Services

The CAPS Care Matching Model is designed to identify an individualized plan to promote student autonomy and empowerment in their care. The options provided to students are tailored to meet their specific needs using a diversity of resources offered by the counseling center, campus partners, and community providers.

Goals of the Care Matching Model:

  • Increase access to mental health care and education

  • Manage resource-intensive and evidence-based treatment services that will improve student outcomes in well-being

  • Match students effectively with CAPS services, other campus/community resources, and/or support systems based on professional clinical judgment and student-specific needs

Care Matching Services & Programs

CAPS is providing all services remotely at this time. Please call 479-575-5276 for appointment information and availability.

Once scheduled, clients must complete an online consent form agreeing to tele-mental health services offered via phone or secure video chat. If you agree to video chat services, you will be emailed a link to enter your scheduled appointment. Look for email from - which may end up in your junk/spam folder. 

If you are outside the state of Arkansas and need mental health services, we recommend seeking care in your local community. For more information on how to connect with a therapist in your home community, view the following resources or call CAPS at 479-575-5276.

The first appointment with a CAPS Clinician is called an initial consultation. This is not a counseling session, but rather a tool for CAPS mental health clinicians to match students to the appropriate options for care.

At the end of the initial consultation, clients will leave with a personalized plan of resources and next steps for services that match their current needs. 

Initial consultations do not have any charges associated with them and is covered by the student health fee.

Learn about the CAPS Care Matching Model.

CAPS continues to offer emergency and same-day services for students, faculty or staff experiencing a mental health crisis. The CAPS 24/7 Emergency Phoneline also remains available.

  • CAPS 24/7 Emergency Phoneline: 479-575-5276
  • UA Police Department: 479-575-2222
  • Dial 9-1-1 or go to your local emergency room or psychiatric care facility.
  • Suicide Hotline: 1-800-273-8255
  • Crisis Text Line: 741741\

Established psychiatry patients will continue services using tele-mental health methods.

Students with a current prescription from one of our psychiatric providers can continue with their medication to the best of our ability in accordance with Arkansas law and APA guiding principles.

Students can request prescription refills directly through the Patient Web Portal.

If you have questions or concerns, please call 479-575-5276.

Let's Talk sessions are available virtually 9 to 11 a.m. and 2 to 4 p.m., Monday through Friday.

Let’s Talk is also offered Monday evenings from 5 to 7 p.m.

Please call 479-575-5276 to sign-up for a Let's Talk session.

Learn more about Let’s Talk.

You can also request a Let's Talk Consultation online by using the following link:  

You will receive a confirmation email verifying your day/time slot along with a Zoom link to access Let's Talk during your scheduled time. Please remember you must sign up a minimum of 24 business hours in advance to participate for the current week of Let’s Talk consultations. 

These consultations should not be used for emergency purposes. If you are having a mental health emergency, please call CAPS at 479-575-5276 to speak with an on-call clinician.

If you have questions, if you prefer to sign up by phone, or wish to do a Let’s Talk without giving 24 hours’ notice, call CAPS and let the front office know that you would like to do a virtual Let's Talk consultation.

Prime Time: Let's Talk Consultations

CAPS mental health clinicians and interns are available for "Prime Time" Let's Talk on Monday evenings via Zoom from 5pm-7pm, starting Jan. 25.​

Use the link below to sign up with your uark email address and you will receive an email with a Zoom link, through which you can access Let's Talk at the scheduled day and time.

If you do not receive an email or have any questions, please contact CAPS at 479-575-5276.

These are brief, confidential, (first come first serve) consultations available to all U of A students, faculty and staff.

Please note: You must sign up a minimum of 24 hours in advance in order to participate that week. If we have too many people signed up for the time frame, you will be notified and automatically moved to the following week.

Click to Sign Up for "Prime Time" Let's Talk

Getting Started with CAPS

CAPS offers students three different ways to get started with mental health services. All three starting appointments are covered by the Student Health Fee, so they are no additional costs for getting started with CAPS.

Let’s Talk is an informal, brief consultation for those who may not really be interested in continued services but have something they want to talk to a counselor about. Let’s Talk sessions are also for those who are unsure about counseling and just want to try it out.

CAPS mental health clinicians/case managers are available for Let's Talk sessions, 9-11 a.m. and 2-4 p.m., Monday through Friday. There is no paperwork, just a consent form and then you would meet with a clinician via Zoom. 

Let’s Talk is available for all university of Arkansas students, faculty and staff. Students, faculty and staff can sign up ahead of time on-line (at least 24 hours in advance to request a Let’s Talk session for the current week)

To request a Let’s Talk session:

After signing up, you will receive a Let's Talk Consent Form via Hushmail to submit, along with a Zoom meeting link to attend the virtual consultation.

Learn more about Let’s Talk.

An Initial Consultation is an information gathering appointment for students who are interested in ongoing services at CAPS.

Initial Consultations are offered at varied times, Monday through Friday. Once scheduled, you will need to fill out intake paperwork and then will meet with a clinician for approximately 30-minutes via Zoom.  

During the appointment, you and a CAPS mental health clinician will talk about the nature of your concerns, existing coping skills, additional resources/strategies and our services. From there, you and your CAPS mental health clinician will determine the most appropriate next steps based on CAPS Care Matching Model.

These might include any combination of referrals to a campus resource, referral to groups/workshops, counseling services, psychiatric services, case management, or referral to a community provider.

To request an initial consultation, students should call 479-575-5276 to schedule a time that works for them, OR submit an Initial Consultation appointment request below:

Request Appointment

Important:  Throughout the semester, CAPS at times may have very limited availability for on-going individual counseling. CAPS Mental Health Clinicians will partner with you to identify the most appropriate care and resources based on the CAPS Care Matching Model. CAPS offers several resources in addition to individual counseling, such as groups, workshops, outreach, assistance connecting to community providers and/or other campus support, etc.

*Please let our staff know if you would like your Initial Consultation to be with a Person of Color or with someone who speaks Spanish. 

Learn more about CAPS services.

CAPS offer a limited number of same day appointments with an on-call mental health clinician.

Same Day appointments require completing paperwork right away and then meeting with an on-call clinician via Zoom if possible (for urgent/emergency situations that cannot wait for the next available scheduled appointment).

Please call CAPS at 479-575-5276 to inquire about same-day appointment availability.

Let's Talk

Mental Health Services

Faculty & Staff Resources

Off-Campus Care & Resources

CAPS Frequently Asked Questions  

Support During a Pandemic of Racism

Diversity, Equity & Inclusion Resources

How to Be an Ally to People of Color (WEBINAR)

CAPS is always available if you need support. Mental health services are available 24/7 by phone at 479-575-5276.


CAPS Support & Process Groups

Engaging in group therapy offers many benefits. CAPS offers a variety of weekly, virtual therapy and support groups at no cost to you.

Learn More

Online Workshops & Webinars 

Access a variety of online workshops and webinars addressing common concerns and topics. Sign-up for a workshop series, or watch a webinar.

View Available Webinars

Get Connected with Resources

Take a safe and confidential online screening and receive a personalized response from a program counselor about resources right for you.   

Take A Screening 

 How Are You Feeling?